Reputation Management
Step in front of bad reviews while getting 4 and 5 star organic reviews!
Here's something you already know...
90% of consumers read online reviews before visiting a business. And 88% of consumers trust online reviews as much as personal recommendations.*
80% of people will not buy from a business that has negative reviews.
It takes between 10 to 12 positive reviews to offset a single negative review.*
Need a Completely Automated way to get Reviews? Here's how we do it...
Step One:
You or your employees send the customer’s mobile number to a dedicated review phone number that we provide for you. Red Rocks Online Solutions then sends a text with a simple link asking for feedback.
Step Two:
Our system automatically registers the response and sends a follow-up depending on if it’s negative or positive. At the same time, it asks them if they want to opt in to future SMS.
Step Three: Option#1
Option#1 - A Negative Review
If the feedback is Negative, we give the customer a place to give feedback, thus allowing them to express any frustrations they felt. This is recorded in our system and passed along to you so that you can step in front of this review and try to satisfy the customer before it goes to a review site.
Step Three: Option#2
Option#2 - A Positive Review
If the feedback is positive, Red Rocks Online Solutions will automatically send a response asking for a review. The review links are optimized for mobile and once clicked, take them directly to the customer’s review page. This allows them to leave a review quickly making it extremely EASY and USER-FRIENDLY for customers.
Step Four:
The customer leaves an honest review!
Plus, you get useful reports and tools!
Reputation Management Timeline
Easily track every review from every platform in ONE place!
** While not shown in this picture, Yelp reviews are also offered as an option for customers to leave a review**
Let's get those 5 star reviews pouring in!
Find out how we can help your small business with Reputation Management today, simply fill out the form right here, or call us at 435-222-2429
You literally have nothing to lose by contacting us. Sign up for your FREE Reputation Management consultation today. We’ll show you in more detail how it works and take you step-by-step through our system. This system is extremely easy to use for both you and your customers. This no-brainer approach to getting reviews is exactly what your company needs to bolster your social signals, boost your rep, and help convince customers they need what you have to offer.
If you don’t see a specific small business service on our site, please call us at 435-222-2429 or fill out the form on this page for a FREE, no-pressure consultation.
Want a FREE Consultation?
*Sources:
http://www.invespcro.com/blog/the-importance-of-online-customer-reviews-infographic/
http://blog.grade.us/the-cost-of-unhappy-customers/#more-228
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